After working 30 years in the pharmaceutical industry in senior management including the opportunity of being a co-founders of Glaxo, now known as GlaxoSmithKline, a pharmaceutical company based in North Carolina, he retired in 1991 and formed his own company, Wilmington Quality Associates. With Bachelor’s Degrees in chemistry and mathematics from Muskingum University and an MBA in marketing from Xavier University, he specializes in successful business management implementation. His focus is helping companies improve competitive performance by teaching effective leadership skills, improving company image, developing highly motivated employees and creating delighted customers. He has been Chairman of The Board for a North Carolina Bank and speaks to 10-15 conventions and educational conferences a year as a keynote speaker and breakout session presenter on business management topics. Tom has written several nationally published novels, including a high adventure mystery novel called Incident at Cat Island; an international mystery thriller called The Andros Connection; and a foreign intrigue crime thriller called Appointment at Crooked Island. He is a licensed pilot, a retired Commander in the US Navy, an accomplished recorder player, and has sailed a 38-foot ketch across the Atlantic to Europe. And just to keep him off the streets, he currently lives on a farm in eastern Tennessee where he raises llamas.
Moving Forward…What It Takes To Be Number One
In today’s challenging economy and diverse workforce, implementing superior competitive leadership skills is critical to your success. This presentation shows you how visionary, global and long range thinking play major roles in your beating the competition. Where most organizations have the same equipment, same strategies, same sales channels and competitive products and services, you have to be different and superior in your ability to organize, communicate, encourage, teach, influence, energize your workforce and create loyal customer relationships to be on top. Topics include the critical characteristics that drive a successful competitive leader, forces acting on your success or failure, ways to compete with your products, services and business, creating the right customer image, powerful ways to create customer retention, defining your business, fixing mistakes 2 ways, creating a self-motivating work environment, facing the challenges that lie ahead and staying focused on that all import vision.
Striving For Excellence …The Key To Extraordinary Customer Service
Here today, here tomorrow is everyone’s dream for long term business success. To achieve this goal, you must be superb and passionate in beating your competition and becoming the best in customer service. This is critical not only to survive in today’s challenging economy but to be on top. This presentation describes effective techniques in developing a superior customer service image at little or no cost. Topics include five ground rules for a superior customer service team, ways to exceed customer expectations, fixing problems two ways, asking for constant feedback from customers, determining what your customers value most, getting rid of your telephone menu system, figuring out why customers go to your competition.
Hiring and Retaining Key Employees…Creating A Self-Motivating Work Environment
Inspired, driven and talented employees – it’s every company’s most important asset. Your top-performing employees will help your company survive the toughest economy. That’s why, now more than ever, it’s critical to ensure that you are taking the steps to hire the right people and retain these key employees for the short and long term. You cannot tell people to be motivated, but you can create a work environment that fosters self-motivation. This informative talk shows you how to do just that. Examine the thought processes and emotions of key performers who stay versus those who move on to what they see as “greener pastures”. Get advice on hiring strategies and motivational techniques to build the loyalty necessary to ensure key employees stay and thrive.
Achieving High Performance Levels With The Millennial Generation
Millennial employees (age 18-35) comprise nearly fifty percent of our workforce today, and their numbers are growing. Most are educated, energetic, culturally diverse, creative and technically savvy… but they also tend to be job-hoppers due to boredom and expect a reward for just showing up. The challenge is to hire the right people and keep them motivated, engaged and to earn their trust. They are hungry to fit in with the company’s vision, the big picture, and to make a tangible difference in the company’s growth. Frequent feedback, encouragement, work flexibility, professional development opportunities and the chance to communicate directly with the customers are important goals for the millennial generation. Learn their thought processes and priorities so that you can capitalize on their special talents and work ethics in order for them to achieve a high level company performance and to make a significant difference toward your company’s short and long term success.
Strategic Business Planning That Works
Setting individual and company goals are critical elements to anyone’s success, especially in today’s challenging economy. This presentation discusses why some don’t bother with strategic planning, have common excuses, and ultimately lose ground to the competition. Topics include the objectives in strategic planning, setting realistic goals, doing quarterly reviews to stay on track, and a “boiler plate” strategic plan given to attendees that can be adapted to any business operation and be effective. A step by step strategic plan format is explained with examples to address all the key issues that should be explored in putting together an on-site plan that works.